FAQs

FAQs


GENERAL  

Do I need an entrance ticket to Edinburgh’s Christmas? 
Entry into the Edinburgh’s Christmas sites is free! You can pre-book a select of rides and activities online in advance such as Ice Skating, The Big Wheel, Christmas Tree Maze and Santa’s Stories. All rides, including those bookable online, can be paid for at the point of entry to the ride or attractions. Our staff will be on hand to help. Please bear in mind that the site is cashless, so card only payments.  
 

Getting There 

What time Is Edinburgh’s Christmas open? 
We have 3 sites for Edinburgh’s Christmas festivities. 
From 25th Nov – 19th Dec, Opening hours are: 
  • East Princes St Gardens: Monday to Sunday 10am – 10pm   
  • West Princes St Gardens – Santaland: Monday to Thursday 12pm – 9pm, Friday to Sunday 10am – 9pm. 
  • George St Ice Rink: Monday – Friday 12pm – 10pm, Saturday & Sunday 10am – 10pm. 
3rd of January 2023 is the last day of all events.  
 
Over the festive period opening times vary from the 19th Dec:  
East Princes St Gardens 
  • Mon 19th Dec – Thurs 23rd Dec: 10am – 10pm 
  • Christmas Eve, Fri 24th Dec: 10am – 8pm  
  • Christmas Day, Sat 25th Dec: CLOSED 
  • Boxing Day, Sun 26th Dec: 12pm – 8pm  
  • 27th – 30th Dec: 10am - 10pm 
  • Hogmanay, 31st Dec – 10am – 6pm 
  • New Years Day, 1st Jan 2023 – 12pm – 8pm  
  • Mon 2nd – Tues 3rd Jan 2023, 10am – 10pm 
 
West Princes St Gardens 
  • Mon 19th Dec – Thurs 23rd Dec: 10am – 10pm 
  • Christmas Eve, Fri 24th Dec: 10am – 8pm  
  • Christmas Day, Sat 25th Dec: CLOSED 
  • Boxing Day, Sun 26th Dec: 12pm – 8pm  
  • 27th – 30th Dec: 10am - 10pm 
  • Hogmanay, 31st Dec – 10am – 6pm 
  • New Years Day, 1st Jan 2023 – 12pm – 8pm  
  • 2nd – 3rd Jan 2023, 10am – 10pm 
 
George St  
  • 17th – 23rd Dec 10am – 10pm daily.  
  • Christmas Eve, Fri 24th Dec: 10am – 8pm 
  • Christmas Day, Sat 25th Dec: CLOSED 
  • Boxing Day, Sun 26th Dec: 12pm – 8pm  
  • 27th – 30th Dec: 10am – 10pm daily  
  • Hogmanay, 31st Dec: 10am – 6pm (unless we have kids disco) 
  • New Year’s Day, 1st Jan 2023: 12pm – 8pm 
  • 2nd – 3rd Jan: 11am – 9pm daily (potential to add late skates?) 
 
How do we get to the Edinburgh’s Christmas sites? 
Edinburgh’s Christmas sites are all located within the city centre. Public Transport routes all move through the city centre including trains, buses and trams. Once in the city centre, all sites are within a short 5minute walk from each other.  
 
Is there Parking? 
There is no designated parking for the event. There are some parking spaces and multi-storey car parks in the city centre, these will be busy due to the time of year. There are park and ride facilities available on the outskirts of the city too.  
 
Can I Bring my dog? 
Yes, your dog is more than welcome on our Edinburgh’s Christmas event site but must be kept on a lead and under control at all times. Dogs are not permitted on the rides and attractions, please check in with our Front of House or Ride staff if you have any questions. 
 

Safety At Edinburgh’s Christmas 

Security 
We have security teams working across all Edinburgh’s Christmas event sites to monitor and assist in maintain public safety and preventing crime and disorder. If you see anything suspicious or that you find uncomfortable, please report it to our security team.  
 
Weather 
All Edinburgh’s Christmas site are outdoor in the Scottish winter elements. Make sure to wrap up warm and cosy. Waterproofs are always advised. Please try not to bring umbrellas.  

We will be open whatever the weather unless the weather is at a wind that may be dangerous to the public. If this rare occasion occurs, we will notify people via our social media channels and anyone with pre-purchased tickets to events or attractions will be notified directly.   
 
Cash 
We are operating a cashless site. All bars, food stalls, rides and attractions will have card payments available.  

Rides 

How to buy ride tickets 
All rides can be paid for at point of entry. There is no box office on site, just head on up to the ride, pay and go!  

The Big Wheel is the only ride available to purchase on line. Tickets are valid for the full day from 10am until the last ride. Please make sure to be within the East Princes St Edinburgh’s Christmas event site before 930pm.  
 
What Rides are here 
East Princes St Gardens has our Forth 1 Big Wheel alongside thrill favourite Techno Power and new for 2022 The Sizzler. We will also have a classic Helter Skelter for the kids with a winter warmer bar underneath. 

Can I pre-book tickets for any rides? 
Your pre-booked tickets for the Big wheel and Christmas Tree maze guarantee you entry to ride the Big Wheel on that day. You can use your ticket at any time during that day from 10am until the last ride. Please bear in mind the last entry to East Princes St Gardens (Big Wheel) site will be 930pm and West Princes St Gardens (Maze) site is 830pm so give yourself plenty time before the last ride/entry.  

There is no fast track, each ride will have one queue and we will work to keep it moving as quickly as we can.  

Pre-booked tickets for Ice Skating and Santa’s Stories will have designated time slots, this information will be found on the ticket. Please make sure to arrive in plenty time ahead of your session.  
 
If I have a pre-booked ticket, do I need to print or can I show on my phone? 
We advise having your QR code tickets downloaded on to your phone. We have scanners that work with any QR code, paper or phone but for ease phone ticket is fine.  
 
Is there a group booking option for any of the attractions?  
For certain attractions there is a group booking discount, the Forth 1 Big Wheel has a group booking option. Please check the sessions and dates for full ticket options.  
 

Food and Drink 

Is there food and drink available at each Edinburgh’s Christmas site? 
Yes we have a selection of Winter Warmer bars at each site along with a selection of food traders too. The majority of food and drink outlets are based within East Princes St Gardens Markets with a small selection at West Princes St (Santaland) and George St Ice Rink. 

Drinking alcohol at Edinburgh’s Christmas 
All Edinburgh’s Christmas bars operate on the challenge 25 policy. Visitors cannot bring in their own alcohol and random security bag checks will be carried out at the gates. Alcoholic drinks purchased on site must not be taken outside of site and must be consumed or disposed before leaving the site.  

Off sale  
Closed sealed alcohol bought as gifts or shopping can be taken offsite if purchased from one of our stalls. Once purchased it cannot be opened and consumed within the site, security reserve the right to confiscate.  

Buggy Park  
There is no buggy park within East Princes St Gardens site, please bear this in mind when visiting and going on rides.  

Santa’s Stories and the Ice Rink will have a designated buggy park. Valuables are left at your own risk and Edinburgh’s Christmas does not take responsibility for any lost items.  
 
Are there baby change facilities?  
Yes, all sites will have an accessible toilet with baby change facilities available.  
 
What is Santa land and where is it? 
Santaland is our family friendly zone, with kids rides as well as some family favourites such as the Waltzer and Dodgems! Santaland is also the home of our Santa’s Stories and Elf Workshop along with the brand-new Christmas Tree Maze. Come on down for family fun and a wee mulled wine too for the adults! 
 

Feedback

Feedback contact 
If you have any feedback or want to get in touch, please contact us on [email protected] and someone in our team will get back to you.  

Event Specific FAQs





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