Santa Stories FAQs

Santa’s Stories FAQs 

Where is Santa’s Stories? 
Santa’s Stories takes place in our Edinburgh’s Christmas site in West Princes St Gardens, located under the castle the setting is pretty magical!  
I have a ticket for my child, do I also need a ticket?  
A childs ticket includes 1 adult admission free, any additional adults wishing to go to the experience can purchase the “additional adult ticket”. These can be bought online or at the Santa experience. Subject to availability due to capacity.  
Can my dog come to Santa’s Stories?  
Unfortunately, no dogs are allowed in the regular sessions unless assistance dogs. We do have a special Santa Paws session designed for dogs and their owners to come along and meet the big man himself. 
I can’t make the time I have selected, can I turn up to another session?  
Unfortunately, tickets are not exchangeable. The session time and date you have selected will appear on your ticket and is only valid for the time/date shown. Please make sure to select  a time and date you can attend.  
Can my child go in alone?  
All children must be accompanied by an adult. One adult admission is included in the price of the child’s ticket. Children must be supervised by an adult at all times 
Where can I store my buggy? 
There will be a designated buggy park area. This will be outdoor and is not covered. No buggies or prams are allowed within the Santa’s Stories venue.  
Is the venue accessible?  
Yes, we will have ramp access into the venue and have spaces for 2 wheelchair users in every standard session.  

We also have relaxed sessions which will be a smaller capacity, ambient lighting and sound with free movement in and out of the space. Please see our schedule here.  

In addition to relaxed sessions, we have designated sessions with audio description and capctioning and BSL interpreters.  

Can I bring food or drinks into the Santa’s Stories venue?  
No food is permitted inside the venue. Only closed bottles, such as water, are allowed within the venue. No hot drinks.  
Is there a toilet in the venue?  
No there is not but we do have toilets on site at West Princes St Gardens. Please be sure to use the toilets before coming to Santa’s Stories.  

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